Refund policy

If for any reason our product does not meet your expectations, we accept returns within 7 days after delivery. Returns are accepted for domestic (U.S.) orders only. Contact support@htsdecor.com to start your return. Please note that return or refund requests will not be accepted after 7 days of delivery.

Customer is responsible for return shipping costs. To ensure you get your refund please provide our team with the tracking information. We are not responsible for lost or stolen packages. If your return package gets lost and we did not receive tracking information, we will not be able to process your return and issue a refund. We have a 7 day return policy which means you must request a return within 7 days of the items arrival.

Refunds will be issued once the item is received and inspected. This may take a few days to process. Shipping and handling costs are non-refundable. If you receive a refund, all shipping and handling costs will be deducted from your refund.

We are NOT responsible for lost or stolen packages under any circumstance. If your order is marked “delivered” by the shipping carrier but you have not received it, you will need to file a claim with the carrier directly. 

Items that arrive damaged or lost shipments that are not marked as "delivered" can only be replaced with the same item and are subject to claim approval with proof. Damaged shipments must be reported to support@htsdecor.com within 24 hours of delivery.

All clearance items are final sale and cannot be returned, refunded, or exchanged.

International orders are subject to customs duty and tax regulations specified by the designated country and are the sole responsibility of the customer. 

We are not responsible for packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. These returns are subjected to a 30% restocking fee.

 

All international orders and clearance items are final sale and cannot be returned, refunded, or exchanged.